About
Highly accomplished and results-driven professional with 4+ years of expertise in Executive Support, Digital Marketing, and Operations Management. Proven ability to optimize administrative functions, streamline workflows, and leverage digital strategies to drive significant business growth and enhance organizational efficiency. Adept at managing complex projects, improving operational standards, and delivering exceptional support to senior leadership.
Work
Muslim Public Affairs Centre & Sakinah Medical Outreach
|Executive Secretary / Sr. Administrative Officer
Lagos, Lagos, Nigeria
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Summary
Currently serving as Executive Secretary / Sr. Administrative Officer, driving operational efficiency and strategic communication for a dual-entity non-profit organization.
Highlights
Managed executive calendars, appointments, and complex travel logistics, optimizing executive time management and productivity by 20%.
Streamlined internal and external communications by drafting, proofreading, and editing critical correspondence, reports, and presentations with precision.
Developed and implemented new operational systems and tracking mechanisms, enhancing office workflow efficiency and ensuring timely completion of deliverables.
Created and managed engaging content across diverse social media platforms and the organizational website, utilizing analytics to boost engagement and achieve organizational goals.
Maintained secure, compliant, and accessible records for confidential documents, and supported data-driven decision-making by preparing detailed performance reports for management.
Lagos, Lagos, Nigeria
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Summary
As Internal Control Officer at Polaris Bank, ensured rigorous adherence to financial regulations and operational standards, mitigating compliance risks.
Highlights
Ensured strict adherence to internal control policies and regulatory requirements, conducting thorough reviews of KYC/KYB documents to minimize compliance risks by 15%.
Conducted regular spot checks on teller administration, customer service processes, and registers, enhancing accuracy and efficiency in daily operations.
Maintained and verified the accuracy of vault figures, aligning with registers, general ledger, and balance sheets to uphold financial consistency and prevent discrepancies.
Resolved complex customer issues and escalations, maintaining professionalism and contributing to improved customer satisfaction scores.
Prepared detailed weekly and monthly reports for regional management, leveraging data analysis to provide actionable insights for informed decision-making and operational improvements.
Lagos, Lagos, Nigeria
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Summary
Led location operations and customer service initiatives for a startup venture, driving revenue growth and enhancing client satisfaction.
Highlights
Managed customer transactions including deposits, withdrawals, and payments, ensuring 100% accuracy and compliance with operational standards.
Resolved customer complaints and account discrepancies effectively, improving customer satisfaction and retention.
Managed sensitive currency and customer data with high responsibility, ensuring confidentiality and regulatory compliance.
Drove revenue growth by cross-selling and up-selling company products and services, leveraging customer interactions to expand sales opportunities.
Provided exceptional customer service by promptly responding to inquiries via calls, emails, and messages, building trust and fostering strong client relationships.
Ibadan, Oyo, Nigeria
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Summary
Delivered comprehensive administrative support and customer service for a technology firm, enhancing client relations and operational efficiency.
Highlights
Provided outstanding customer service by promptly and professionally responding to client inquiries across multiple channels, including social media, email, and Tawk.to.
Coordinated and scheduled calendar appointments, organized meetings, and managed executive schedules, ensuring operational efficiency.
Assisted with drafting and preparing professional communications for executives, maintaining high standards of administrative support.
Maintained accurate records and managed a secure filing system for confidential documents, ensuring accessibility, compliance, and organizational efficiency.
Supported managers by preparing detailed reports and analyzing data for performance evaluations, contributing to data-driven decision-making.
Awards
Certificate of Appreciation for outstanding contribution to the Nigeria Surgical Mission
Awarded By
Medics Across Continent (MAC), UK
Recognized for outstanding contribution to the Nigeria Surgical Mission.
Excelerate Digital Strategy Internship Star Performer Award
Awarded By
Excelerate
Awarded for exceptional performance during the Digital Strategy Internship.
Edawah Technologies Gem
Awarded By
Edawah Technologies Ltd
Recognized as a valuable contributor at Edawah Technologies Ltd.
Certificates
Skills
Executive Support
Microsoft Office, Google Suite, Calendar Management, Communication, Interpersonal Skills, Organizational Management, Time Management, Attention to Detail, Administrative Soft Skills, Goal Setting, Office Management, Meeting Management.
Digital Marketing
SEO, WordPress, Landing Page, Email Marketing, Social Media Marketing, Content Marketing, Google Analytics, Lead Generation, Pay Per Click Advertising, Digital Marketing Strategy, Website Auditing, Social Media Auditing, Google Ads, Meta Ads, Hootsuite, Mailchimp, Canva.
Operations Management
Process Improvement Methodologies, Project Management, Data Analysis, Reporting, Leadership, Human Resources Management, Problem-Solving, Decision-Making Skills, Recruitment & Selection, Performance Management, Talent Management, Finance for HR, Fundamental of HRM, Onboarding, Succession Planning.
Other Skills
Technical Writing, Research and Development, Humanitarian Work, Google Workspace, Asana, Expense Tracking, Collaboration Tools, Advanced Career, Build Productivity, Critical Thinking, Artificial Intelligence.